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The Joys of Extending Your Car Warranty...

Here's the deal:  I was peacefully sitting at my desk, reviewing the news of the day, and the telephone rang.

As I occasionally do, I answered the phone... hoping it was a friend.

What followed was the good news that we ALL are waiting for:  that if I acted now... right now... I could be one of the lucky ones to "extend" the warranty on my car.  Press one, I was told, and a "consultant" would be with me shortly.

So... like a good little girl who always does what she's told... I pressed "one."

Some nice pleasant (not) music played for awhile, and then I was connected to my "consultant."

He asked me if he could get some information first.  Sure, I said.  How many miles on my vehicle ?  26,000.  What year, make and model ?  2007 Honda CR-V.  And my zip code... which I gave him.

OK... he seemed pleased so far.  Now... next up was my address.  Ma'am... may I have your address ?  Sure.  1357 Disney Lane

And your last name, Ma'am?  Mouse... M - O - U - S - E.

And your first name ?  Minnie... M - I - N - N - I - E.

I then heard nothing but silence.  Then he repeated... Minnie Mouse on Disney Lane ?

I said Yes !  Then I asked him how it felt having someone waste HIS time... like he wasted mine when he called me ?  Hmmm... all I got was silence... and then a dial tone.

Oh well... back to reading the news...

Comment balloon 43 commentsKaren Anne Stone • December 30 2008 10:57AM

Comments

LOL. Good for you!

Posted by Judy Chapman (Referral Network of Illinois LLC) almost 10 years ago

Great response...  Thanks for the chuckle... 

Posted by Diane Daley (Caron's Gateway Real Estate) almost 10 years ago

Karen,

I used to get automated calls also with regards to extending my car warranty.   I found it hard to believe that they call you and that you are the one waiting for them more than 10 seconds (with music playing in the mean time) to answer the phone.   I found it very annoying and every time, after about 10 seconds, I would hang up.   After the fifth or sixth call in less than 4 months, I finally decided to wait longer and to finally speak to a consultant to hear what it was all about.   After he started asking me questions, I found out that my car had too low of a mileage to qualify.  Talk about a waste of time and many annoying calls leading to it.   Next time (if they do call me again), I will have fun and repeat your script but with Mickey Mouse.  Thank you for your fun story.

  

Posted by Gerry Khatchikian, ASA, TRC, SFR almost 10 years ago

Judy:  I gave the guy just what he deserved.  Minnie Mouse... :)  Thanks for your comment... have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Diane:  You are welcome.  We all need a chuckle now and then.  Oh... I remember eating "Chuckles" when I went to the movies as a little kid.  Yum.  Thanks for your comment... have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Karen Anne:  Good for you!  They deserve that.  My all-time favorite was a friend of mine who ran a small guitar shop.  He kept getting calls about switching long distance services and it was really pissing him off.  So one day, he answered the phone, listened to the opening pitch and replied, "I don't need that.  I don't have a phone."  He then hung up.  A classic story and a very confused solicitor I'm sure.

Posted by Chris Ann Cleland, Associate Broker, Bristow, VA (Long and Foster REALTORS®, Gainesville, VA) almost 10 years ago

Gerry:  Yes... these guys just seem to be in their own little worlds.  I really must wonder if anyone buys into this scam.  I am guessing they do, otherwise these calls would not continue.  Have fun with Mickey Mouse.  Thanks for commenting, and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Chris Ann:  Oh, these solicitors are confused even before they wake up every day.  Cute story about your friend.  Thanks for sharing.  Hope things are well up in Prince William.  Take care, and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Thank you. I needed that. I am not a fan of cold calling either. Happy new year to you.

Posted by Vickie Nagy, Vickie Jean the Palm Springs Condo Queen (Coldwell Banker Residential Real Estate) almost 10 years ago

I press 1 every time.  When they come on, I inform them that I'm on the Do Not Call list and have been since the first day it was possible to sign up and that I will be reporting them.  Then I do. 

Your idea may be more fun. 

 

Posted by Tricia Jumonville, Texas REALTOR , Agent With Horse Sense (Bradfield Properties) almost 10 years ago

Vickie:  You are welcome.  As we bring 2008 to a close... somehow we need to put at least a little smile on our faces.  Thanks for your comment, and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Tricia:  Ah yes... the Do Not Call list.  That assumes these folks can read, my dear.  Well... try the Minnie Mouse way... it usually makes me laugh while I am doing it.  I hope you had a great Christmas in "horse country."  Thanks for commenting, and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Love the response Minnie Karen-Anne - but that might bring us back to the age old question of real estate cold-calling and door knocking...A way to drum up business, but an intrusion and waste of time to 99% of the people we inflict ourselves on.

Posted by Ruthmarie Hicks (Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605) almost 10 years ago

I love your sense of humor!  I'm sure this conversation put a smile on your face :)  I might have to "borrow" your idea the next time I get one of these calls.

Posted by Jim & Maria Hart, Charleston, SC Real Estate (Brand Name Real Estate) almost 10 years ago

Ruthmarie:  I have not door-knocked or cold-called since 1976.  And at that time, Minnie Mouse was on television five days a week, and on Disneyland, too.  :)  And, these days... who in the world would even open their doors to a door-knocker ?  Not this Minnie Mouse.  Take care... thanks for commenting, and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Jim and Maria:  Feel free to borrow it all you like.  Have fun !  Depending on my mood, I even enjoy watching the caller walk in to my silly little trap.  Take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

I'm going to have to try that.  I usually just hang up as soon as I know what the call is all about.

Posted by Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417, Real Service. Real Results. Real Estate (United Real Estate) almost 10 years ago

Ok, I too am going to steal this technique Karen Anne! How funny, I'd have loved to have been a fly on the wall to see the look on this faced when he connected the dots :-0

Posted by Colleen Fischesser Northwest Property Shop, A Tradition of Trust in the Pacific NW since 1990! (RE/MAX Advantage | Managing Broker) almost 10 years ago

Lorrie:  It all depends on the mood I'm in... or you're in.  Sometimes I just get angry and slam the phone down... especially if I had to walk a long ways to get to the phone... thinking it might be something important.  But if I am sitting right there... and bored... I will play the Minnie Mouse game.  Have fun, Lorrie.  Take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Colleen:  You may have it with my blessing.  And yes, I could just tell from the silence on the other end of the phone as he realized he had been "had."  These days we need all the victories we can get... even these small little successes.  Thanks for commenting... take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

I loved the blog.  Whether you really did this, because you're so nice, is debatable  but it was funny anyhow!!

Posted by Barbara S. Duncan, GRI, e-PRO, Executive Broker, Searcy AR (RE/MAX Advantage) almost 10 years ago

Karen, So we are both battling telemarketers today. hmmmm!

Posted by Paul S. Henderson, REALTOR®,CRS,, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Northwest.) almost 10 years ago

Karen - I get one of those "Extend Your Car Warranty" phone calls at least every other day.  I understand many of these calls are from scammers, so you need to be quite careful.  Also, I have tried pushing the #2 button to get off their call lists, but ALAS, it's all to no avail. 

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) almost 10 years ago

Hi Karen Anne... so I take it that you are NOT interested in extending the warranty on your CRV???

I do what Tricia does, but only asking if they are aware that there is a fine of up to $10,000 per reported occurance?  That usually gets me a dial tone.

Posted by Steve Shatsky almost 10 years ago

Good response.  I shocked a marketer the other day who was going to put me at the top of Google.  I told him I already was at the top, and had more business than I could handle.

Posted by Cindy Bryant, "Houston Home Staging Pros" (Redesign Etc. Home Staging) almost 10 years ago

Barbara:  ABSOLUTELY I did this.  There is no "maybe" about it.  Yes ma'am, I certainly did.  I did it either the morning I wrote about it... or the afternoon before.   Right now I cannot remember which.  But yes.  I was just in a mood... especially after being in the hospital for eight days having to behave.  I swear on my urinary catheter that this is true !  So there !  Take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Paul:  Yes... so you're fighting the good fight against these telemarketers, too ?  It is an honorable fight... we must continue.  Take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Karen Anne - Love it! I have to try it sometime, if they ever catch me in a playful mood. These people never have good timing.

Posted by Carol Culkin, Overland Park (Reece & Nichols) almost 10 years ago

Myrl:    I would guess that just about ALL of these calls are from scammers.  I would NEVER fall for one of these... to me they are so obvious.  But I can see where some folks in tough situations might believe them, and end up being stung.  My next thought would be to get an air-horn... and then, after asking the caller to listen closely, I would blast the air-horn into the mouthpiece.  Nothing quite like being able to let go of some pent-up anger... is there ?

Myrl... take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Steve:  Sounds like being convicted on violating the do-not-call list can have a sting to it.  By the way... what is the fine for misleading a country into war ?  Just wondering.  Sounds like we have laws with teeth for little things, and for the big things, we remain toothless.  But, I digress.  My way with the telemarketer was more fun.  Take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Cindy:  A great response... and I'm glad you're doing so well.  Good for you !  That probably was a pretty big surprise to your Google telemarketer.  I think one of them called me on my cell phone while I was in the hospital.  He turned very apologetic when I told him I was really in the hospital.  So at least this guy had a heart.  Take care... and have a Great New Year !  

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Gerry:  I am afraid that all of these calls are spammers or scammers.  What I think is silly, is that they must have so many automatic dialers, and then too few "consultants"... because often when I press 1... I end up waiting.  Dummies !  Thank you for your comment.  take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Karen Anne, you crack me up :-)   Loved your response to this time waster.

Posted by Kris Wales, Real Estate Blog & Homes for Sale search site, Macomb County MI (Keller Williams Realty - Lakeside Market Center) almost 10 years ago

Carol:  Yes... being in a playful mood when they call is absolutely essential.  Then, you can be free to be as devious as you want to... and still keep a straight face.  Thanks for commenting.  Take care, and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Kris:  Thank you so much for your kind words !  This time when they called... the car warranty guy... I just felt like toying with him... and wasting HIS time.  I am sure he really couldn't care less... but I had fun... and that's what counts most.  Take care... and have a Great New Year !

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) almost 10 years ago

Karen - I do the same as other, namely reporting them to the Do Not Call Registry. But your response sounds like more fun.

Posted by Ed Schneider, Washington DC Real Estate Specialist (Evers & Co. Real Estate Inc.) almost 10 years ago

I do think your response was fun and maybe I am just a sucker, but I couldn't do it myself. I am on the do not call list, but I know what's its like to try and reach out to people for a living.If it's a real person (usually min. wage) on the other end I just tell them I am not interested and wish them luck, if its automated I just hang up so as not to waist my own time. Not a popular way to go, but life's to tough to add to people's misery.

Posted by Jamie Stimpson (Keller Williams West Monmouth) almost 10 years ago

Karen Anne, this was such a funny story. No telemarketer need EVER mess with you. Happy New Year my friend!!

Posted by Gary Woltal, Assoc. Broker Realtor SFR Dallas Ft. Worth (Keller Williams Realty) almost 10 years ago

Karen Anne, I imagine the way you handled this made the telemarketer feel pretty...Goofy!

:)

Hope you are well.  Have a fabulous New Year!

Posted by Eric Kodner, CRS, Madeline Island Realty, LaPointe, WI 54850 - (Madeline Island Realty) almost 10 years ago

hahaha... PERFECT response Karen Anne.  I love it!

Posted by Jesse & Kathy Clifton, Retired (Jesse Clifton & Associates, REALTORS®) almost 10 years ago

Hi Karen,

Too funny. I personal just WhoDo them, they usually hang up.

The other one is to say in a southern accent " I can draw on the wall with my toes"

Posted by Alan Langstone almost 10 years ago

Good for you!  I have started just setting the phone down in mid-sentence and going back to work. 

Posted by Jason Crouch, Broker - Austin Texas Real Estate (512-796-7653) (Austin Texas Homes, LLC) almost 10 years ago

Oh darn!  And here I thought I had driven past your house before!  Oh well, back to the Rand-McNally!

Glad you're home and feeling better.  We'll talk soon.  :)

Posted by Carol Smith (Casmi Photography) almost 10 years ago

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