I just read a post written by Rebecca Levinson entitled You don't have to bend over backward to pay it forward . I felt so good about what Rebecca had to say, I wanted to share my comment to her... with you.
Rebecca: I cannot tell you how great it is to finally read about someone who believes as I do. There have also been times... not many... but times when I have felt I have received excellent customer or personal service... either on the phone, or in person at a store.
The most recent was about three weeks ago when I stopped at a newly-opened Best Buy store. I needed three things... a memory stick for my camera, a DVD that I had trouble finding, and a connection cord for my computer. I am not what you would call a techie, so I needed help.
Even though this Best Buy had only been open about two weeks, I ended up being helped by three extremely helpful members of their staff. When I was checking out, I asked the cashier to call the store manager for me. She did... although the cashier had a very "worried" look on her face. When the manager came up to the front, I told her all about the great service I had just been given. I tried to describe the three staff members who waited on me, and then asked the manager if she could call those three people to come to her.
She did, and in front of the manager and each individual staff member of the three who waited on me, I told the manager what great service these three gave me, and then thanked the manager for having each of them "on her team." What a great feeling... for everyone involved. One of the three staff members was near tears. The other two were just beaming. The manager almost seemed visibly shaken that I would take the time to do that. Needless to say... it was a very memorable visit.
Yes... taking the time to compliment people in front of their supervisors is extremely important. Rebecca... thank you for what you did with your laptop person and her boss, and also thank you for sharing it with us. I just wanted you to know that you were not alone in doing things like this. Rebecca... just think... together you and I, and others like us, can change the world. Thanks again for sharing. Take care.