Here's the deal: I was peacefully sitting at my desk, reviewing the news of the day, and the telephone rang.
As I occasionally do, I answered the phone... hoping it was a friend.
What followed was the good news that we ALL are waiting for: that if I acted now... right now... I could be one of the lucky ones to "extend" the warranty on my car. Press one, I was told, and a "consultant" would be with me shortly.
So... like a good little girl who always does what she's told... I pressed "one."
Some nice pleasant (not) music played for awhile, and then I was connected to my "consultant."
He asked me if he could get some information first. Sure, I said. How many miles on my vehicle ? 26,000. What year, make and model ? 2007 Honda CR-V. And my zip code... which I gave him.
OK... he seemed pleased so far. Now... next up was my address. Ma'am... may I have your address ? Sure. 1357 Disney Lane
And your last name, Ma'am? Mouse... M - O - U - S - E.
And your first name ? Minnie... M - I - N - N - I - E.
I then heard nothing but silence. Then he repeated... Minnie Mouse on Disney Lane ?
I said Yes ! Then I asked him how it felt having someone waste HIS time... like he wasted mine when he called me ? Hmmm... all I got was silence... and then a dial tone.
Oh well... back to reading the news...